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We usually ship your order within 1
to 2 days of receiving it, but your order could also take from 3 to 8 business
days before it is shipped (many jewelry pieces, for example). If your
order will require more preparation time, we will email you an estimated ship
date.
We do our best to adhere to these time estimates, but
our inventory is constantly changing based on information we receive from
our suppliers. From time to time, unexpected fluctuations in supply or changes
in when new products become available will add time to our original availability
estimate.
International
Customers
Upgrading
your shipping from United States Postal (USPS) Service First Class
International to USPS Priority International
costs a little more, but it will give you a way to
track your packages. Unfortunately, if you purchase First Class International, (free
shipping on jewelry is First Class), your options require you to take action
in your home country in the case of a lost package. Furthermore, First Class
International shipments are not insurable so the customer is responsible for
lost or damaged items. That is the trade-off for a lower shipping cost (free in
the case of jewelry) with First Class International via the United States Postal
Service
First Class
International options are available only to orders not exceeding a total
shipping weight of 4 pounds, so your order may not even allow you to select that
shipping method.
If your package does become lost, we'll be able to look up a customs number you
can present to your country's customs office and email it to you. This number
should be helpful to your customs office in tracking your package.
Several countries we have found to take especially long to deliver the packages
once they arrive from the U.S. include Italy, Brazil and others. These countries
(and you know if you live in one) also have less than a stellar record of
actually delivering the packages as well. Once you make your purchase, you take
the risk.
For international customers, no package can be considered missing unless three
weeks have passed since you placed your order. In more than 5 years of shipping
overseas, we have had only two reports of any First Class International packages
getting lost (no reports of damage). The lost packages actually were returned to
us weeks later because the addressee could not be found.
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Express or Overnight Delivery
can be accommodated with a phone call (805) 781-0273. Shipping services we use
include U.S. Postal Service First Class, USPS Priority Mail, USPS Express or UPS
(United Parcel Service) ground and Next Day Air Saver. U.P.S. Ground service is
used for larger items. Larger and heavier items may incur additional shipping
charges.
Please note that if we can get it to you
faster for the same price, we will choose the faster method unless you specify
that the shipping method you have selected must be the one used.
In January 2007, UPS and other shippers raised their rates almost 100% partly
due to fuel costs Anyway, it goes without saying that shipping costs
fluctuate without notice.
All Orders Are Manually Reviewed:
Shipping calculations are based on the weight and size of
items being shipped to a wide variety of domestic and international
destinations. We verify the accuracy of the calculation and frequently REDUCE
your shipping charges as appropriate and whenever possible. This is especially
the case with small items being shipped overseas. We will not increase the
charges unless we contact you first for your approval. We also often refund
shipping costs when you order multiple items.
To Get
An Estimate of Shipping Costs: all
you have to do is click on the Add To Cart button to put the item into
your shopping cart. Once there, you will see a box that says "Calculate
Shipping." By putting your zip code and/or country where the items will be
shipped, the shopping cart will calculate your shipping costs. This calculation
does not obligate you to purchase the item.
Damage: Please inspect your
merchandise carefully before discarding the box and packing materials. You'll
need to save it for our shipper to inspect. The shipper's insurance is void
otherwise. Please call us immediately to file damage claims. Credit will not be
issued unless you notify us within a week of receiving the shipment. We will
not be responsible for damaged merchandise not in its original packaging and all
returns must include the original packaging. We also ask that if you are
returning a product for other reasons within 15 days (seven days for Sageman
djembe drums), that the product be returned in the original packaging so we can
issue you a credit for your purchase.
Shipping Outside of the US (we
ship worldwide)
International orders are
shipped via U.S. Postal Service and can be sent faster via Global Priority or
USPS Express International. A typical shipment to the U.K. or Europe
takes 1 week on average to arrive at your country's customs office. Each country
differs in terms of how long it takes to get it from their office to you.
International customers are responsible for Custom Duties and Taxes, if they are
applicable in the destination country.
Customs Duties, Customs Taxes, And Customs Clearance
Fees
Your country may charge you additional taxes or duties for foreign goods that
enter the country. The delivery service, whether USPS, FedEx or UPS, may
also charge you also a customs clearance fees (also called customs
brokerage fees).
Customs duties, customs taxes, and administrative fees for customs clearance are
not included in the shipping costs. Those fees will be collected directly from
the recipient by customs of your country or the delivery service.
Customs taxes, duties are different for every country.
You need to check with your customs office to find out about the costs. Customs
clearance fees are different for each delivery service.
International customers:
please call or e-mail (suzan@goddessgift.net)
if you would like more information on shipping. We will charge you as
close to actual costs for shipping and packaging as possible. Depending on
the season, some shipment take much less time than estimated. If you are
ordering several small items, our shopping cart may make an error is estimating
your shipping costs. We often give partial refunds for shipping costs in these
cases.
Handling Fees: In order to pay for gasoline, boxes, labor, packing
materials and a variety of other things it takes to ship your items, we add a
small handling fee to all orders except jewelry orders to pay for boxes, packing
and labor. That handling fee is $10.00 for Express Shipping and UPS Next Day Air
and $1.00 US or less for all other shipping methods.
Secure Shopping:
Both our shopping cart and our credit card gateway are secured. The Gateway
provides data encryption, server authentication, message integrity and optional
client authentication for a TCP/IP connection by the Secure Sockets Layer (SSL)
protocol. SSL is a protocol developed by NetscapeŽ to provide secure
transmission of private information that is sent over the Internet. This
protocol uses public and private key pairs to encrypt data. You'll see a
verification seal at the bottom of each shopping cart page indicating security
verification status.
The public and private keys are dissimilar and each
pair is unique; therefore, the keys possessed verify the sender's identity. The
public key is distributed to the merchant, ISP or CSP in the form of a digital
certificate, which contains information that can verify the key holder identity
and the key validity. The private key is kept confidential and remains on the
Payment Gateway. If data is encrypted with the private key, only the public key
can decrypt it. If data is encrypted with the public key, only the private key
can decrypt it. This process prevents the data from being compromised while in
transit. What this also means is that in order to charge you additional monies,
we have to call you and get your credit cards security code. Shop with
confidence. We've been on line since 2001.
Please send your questions or problems to suzan@goddessgift.net
or (805) 781-0273. Our mailing address is PO Box 3702, San Luis Obispo, CA
93403-3702, USA. Copyright (c) 2002 -2007 Goddessgift.net. All rights
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