Goddessgift.net shipping information

We usually ship your order within 1 to 2 days of receiving it, but your order could also take from 3 to 8 business days before it is shipped (many jewelry pieces, for example). If your order will require more preparation time, we will email you an estimated ship date.

We do our best to adhere to these time estimates, but our inventory is constantly changing based on information we receive from our suppliers. From time to time, unexpected fluctuations in supply or changes in when new products become available will add time to our original availability estimate.

International Customers

Upgrading your shipping from United States Postal (USPS) Service First Class International to USPS Priority International costs a little more, but it will give you a way to track your packages. Unfortunately, if you purchase First Class International, (free shipping on jewelry is First Class), your options require you to take action in your home country in the case of a lost package. Furthermore, First Class International shipments are not insurable so the customer is responsible for lost or damaged items. That is the trade-off for a lower shipping cost (free in the case of jewelry) with First Class International via the United States Postal Service

First Class International options are available only to orders not exceeding a total shipping weight of 4 pounds, so your order may not even allow you to select that shipping method.

If your package does become lost, we'll be able to look up a customs number you can present to your country's customs office and email it to you. This number should be helpful to your customs office in tracking your package.

Several countries we have found to take especially long to deliver the packages once they arrive from the U.S. include Italy, Brazil and others. These countries (and you know if you live in one) also have less than a stellar record of actually delivering the packages as well. Once you make your purchase, you take the risk.

For international customers, no package can be considered missing unless three weeks have passed since you placed your order. In more than 5 years of shipping overseas, we have had only two reports of any First Class International packages getting lost (no reports of damage). The lost packages actually were returned to us weeks later because the addressee could not be found.

    Express or Overnight Delivery can be accommodated with a phone call (805) 781-0273. Shipping services we use include U.S. Postal Service First Class, USPS Priority Mail, USPS Express or UPS (United Parcel Service) ground and Next Day Air Saver. U.P.S. Ground service is used for larger items. Larger and heavier items may incur additional shipping charges.
       Please note that if we can get it to you faster for the same price, we will choose the faster method unless you specify that the shipping method you have selected must be the one used.
        In January 2007, UPS and other shippers raised their rates almost 100% partly due to fuel costs Anyway, it goes without saying that shipping costs fluctuate without notice.

All Orders Are Manually Reviewed: Shipping calculations are based on the weight and size of items being shipped to a wide variety of domestic and international destinations. We verify the accuracy of the calculation and frequently REDUCE your shipping charges as appropriate and whenever possible. This is especially the case with small items being shipped overseas. We will not increase the charges unless we contact you first for your approval. We also often refund shipping costs when you order multiple items.

To Get An Estimate of Shipping Costs: all you have to do is click on the Add To Cart button to put the item into your shopping cart. Once there, you will see a box that says "Calculate Shipping." By putting your zip code and/or country where the items will be shipped, the shopping cart will calculate your shipping costs. This calculation does not obligate you to purchase the item.

Damage: Please inspect your merchandise carefully before discarding the box and packing materials. You'll need to save it for our shipper to inspect. The shipper's insurance is void otherwise. Please call us immediately to file damage claims. Credit will not be issued unless you notify us within a week of receiving the shipment. We will not be responsible for damaged merchandise not in its original packaging and all returns must include the original packaging. We also ask that if you are returning a product for other reasons within 15 days (seven days for Sageman djembe drums), that the product be returned in the original packaging so we can issue you a credit for your purchase.

Shipping Outside of the US (we ship worldwide)
International orders are shipped via U.S. Postal Service and can be sent faster via Global Priority or USPS Express International. A typical shipment to the U.K. or Europe takes 1 week on average to arrive at your country's customs office. Each country differs in terms of how long it takes to get it from their office to you. International customers are responsible for Custom Duties and Taxes, if they are applicable in the destination country.

Customs Duties, Customs Taxes, And Customs Clearance Fees
Your country may charge you additional taxes or duties for foreign goods that enter the country. The delivery service, whether USPS, FedEx or UPS, may also charge you also a customs clearance fees (also called customs brokerage fees).

Customs duties, customs taxes, and administrative fees for customs clearance are not included in the shipping costs. Those fees will be collected directly from the recipient by customs of your country or the delivery service.

Customs taxes, duties are different for every country. You need to check with your customs office to find out about the costs. Customs clearance fees are different for each delivery service.

International customers: please call or e-mail (suzan@goddessgift.net) if you would like more information on shipping. We will charge you as close to actual costs for shipping and packaging as possible. Depending on the season, some shipment take much less time than estimated. If you are ordering several small items, our shopping cart may make an error is estimating your shipping costs. We often give partial refunds for shipping costs in these cases.

Handling Fees: In order to pay for gasoline, boxes, labor, packing materials and a variety of other things it takes to ship your items, we add a small handling fee to all orders except jewelry orders to pay for boxes, packing and labor. That handling fee is $10.00 for Express Shipping and UPS Next Day Air and $1.00 US or less for all other shipping methods.

Secure Shopping: Both our shopping cart and our credit card gateway are secured. The Gateway provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection by the Secure Sockets Layer (SSL) protocol. SSL is a protocol developed by Netscape® to provide secure transmission of private information that is sent over the Internet. This protocol uses public and private key pairs to encrypt data. You'll see a verification seal at the bottom of each shopping cart page indicating security verification status.
The public and private keys are dissimilar and each pair is unique; therefore, the keys possessed verify the sender's identity. The public key is distributed to the merchant, ISP or CSP in the form of a digital certificate, which contains information that can verify the key holder identity and the key validity. The private key is kept confidential and remains on the Payment Gateway. If data is encrypted with the private key, only the public key can decrypt it. If data is encrypted with the public key, only the private key can decrypt it. This process prevents the data from being compromised while in transit. What this also means is that in order to charge you additional monies, we have to call you and get your credit cards security code. Shop with confidence. We've been on line since 2001.

Please send your questions or problems to suzan@goddessgift.net or (805) 781-0273. Our mailing address is PO Box 3702, San Luis Obispo, CA 93403-3702, USA. Copyright (c) 2002 -2007 Goddessgift.net. All rights reserved.